WHY nextiva
Trusted by Contact Center Leaders. Recognized in Gartner® Peer Insights.
Nextiva is recognized as a Strong Performer in the 2025 Gartner® Peer Insights “Voice of the Customer” for Contact Center as a Service.
Based on verified peer reviews from technology decision-makers, the report reflects how customers rate their experience across leading CCaaS providers.
See how Nextiva scored across key areas:
4.8⭐ in Deployment Experience – Fast, seamless implementations that deliver value quickly
4.7⭐ in Sales Experience – A buying process built on partnership and transparency
4.6⭐ in Support Experience – Ongoing customer care that keeps your operation running smoothly
82% of users would recommend Nextiva – A platform leaders trust for results
Whether you're looking to modernize your contact center or accelerate CX transformation, this peer-driven report gives you a clear, comparative view of the landscape.
WHY NEXTIVA
Build Amazing Customer Experiences
Transform customer experience on a Unified Customer Experience Management platform designed to help you acquire, retain, and grow your customers.
GROW CUSTOMER LIFETIME VALUE
Engage customers anywhere, anytime, across any channel with personalized, context-driven support.
OPERATE MORE EFFICIENTLY
Reduce cost per interaction with AI and automation that increases self-service containment, boosts workforce productivity, and reduces attrition.
MAXIMIZE TECHNOLOGY INVESTMENTS
Consolidate, integrate, and customize your technology in ways that reduce costs and IT overhead, while increasing business collaboration.
WHY NEXTIVA
WHY NEXTIVA
An integrated solution that drives competitive advantage in CX.
Unified Platform
Seamless interactions and conversations across all traditional, digital and social channels
Personalized customer journey and cross-channel dialogue enhances the customer experience
Unified internal interfaces across customer-facing functions
AI & Automation
Customer interaction data connected across channels for 360 degree view in real time
Intelligent automation that’s easy to deploy, control, and optimize
Optimize customer journeys with AI to deliver immediate value
Future Ready
Open platform built on REST APIs enables continuous innovation, infinite scalability
Global services architecture is secure, compliant and eliminates planned downtime
Cloud native, deployable in hybrid and private environments for deep regulatory requirements
